Privacy Policy — ARABC TV Plus
Effective Date: January 1, 2025 Last Updated: May 2025
At ARABC TV Plus, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our Arabic IPTV streaming service. By using ARABC TV Plus, you agree to the practices described in this policy.
1. Who We Are
ARABC TV Plus is a premium Arabic IPTV service providing live TV channels, Video on Demand (VOD), and sports streaming to Arabic-speaking audiences worldwide. When this policy refers to “ARABC TV Plus,” “we,” “us,” or “our,” it means our platform and team responsible for managing your data.
- Website: www.arabctvplus.com
- Email: contact@arabictvplus.com
2. Information We Collect
We collect only the information necessary to provide and improve our service. This includes:
a) Information You Provide Directly
- Full name
- Email address
- Payment details (processed securely via third-party payment providers)
- Device information submitted during setup or support requests
- Messages or inquiries sent to our support team
b) Information Collected Automatically
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on our website
- Referring URL (how you found our website)
- Subscription activity and usage patterns
c) Cookies & Tracking Technologies We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your ARABC TV Plus account
- To process payments and deliver your subscription
- To provide customer support and respond to your inquiries
- To send important service-related notifications (account activation, renewals, updates)
- To improve our website, content, and overall user experience
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with applicable legal obligations
We do not use your data for unsolicited marketing without your explicit consent.
4. How We Share Your Information
ARABC TV Plus does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Payment Processors — To complete transactions securely (e.g., Stripe, PayPal, or similar providers). These providers have their own privacy policies and are fully PCI-DSS compliant.
- Service Providers — Trusted third-party tools that help us operate our website and deliver the service (e.g., hosting providers, analytics platforms, email services)
- Legal Requirements — If required by law, court order, or government authority, we may disclose your information to comply with legal obligations
- Business Protection — To protect the rights, property, or safety of ARABC TV Plus, our customers, or others
All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.
5. Cookies Policy
ARABC TV Plus uses the following types of cookies:
- Essential Cookies — Required for the website to function properly (login sessions, security)
- Analytical Cookies — Help us understand how visitors use our website (e.g., Google Analytics)
- Preference Cookies — Remember your settings and preferences for a better experience
- Marketing Cookies — Used to deliver relevant content and track campaign effectiveness (only with your consent)
You can control cookie preferences through our cookie consent banner or your browser settings. For more information on how to manage cookies, visit www.allaboutcookies.org.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Active accounts — Data is retained for the duration of your subscription plus a reasonable period afterward
- Inactive accounts — Data may be deleted after 12 months of inactivity
- Payment records — Retained for up to 7 years to comply with financial and legal requirements
- Support communications — Retained for up to 2 years for quality assurance purposes
When your data is no longer needed, it is securely deleted or anonymized.
7. Data Security
We take the security of your personal information seriously. ARABC TV Plus implements industry-standard security measures including:
- SSL/TLS encryption on all data transmissions
- Secure, encrypted storage of sensitive account information
- Restricted access to personal data — only authorized personnel can access it
- Regular security audits and monitoring of our systems
While we do everything reasonably possible to protect your data, no online service can guarantee 100% security. In the unlikely event of a data breach, we will notify affected users as required by applicable law.
8. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Ask us to correct inaccurate or incomplete information
- Right to Deletion — Request that we delete your personal data (subject to legal obligations)
- Right to Restriction — Ask us to limit how we use your data in certain circumstances
- Right to Data Portability — Request your data in a structured, machine-readable format
- Right to Withdraw Consent — Withdraw consent for marketing communications at any time
- Right to Object — Object to the processing of your data in certain situations
To exercise any of these rights, please contact us at support@arabctvplus.com. We will respond to your request within 30 days.
9. Children’s Privacy
ARABC TV Plus is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites, apps, or services. ARABC TV Plus is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit.
11. International Users
ARABC TV Plus serves customers globally, including across the Middle East, Europe, North America, and beyond. If you are accessing our service from outside our primary operating region, please be aware that your data may be transferred to and processed in a different country. We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of ARABC TV Plus after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Website: www.arabctvplus.com
- Email: contact@arabictvplus.com
- Live Chat: Available 24/7 on our website
- Telegram: @arabctvplus
Your trust means everything to us. ARABC TV Plus is committed to handling your personal information with full transparency, care, and respect.